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Service Level definition

Service LevelÌýmeans the standard set forth below by which IBM measures the level of service it provides in this SLA.
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Service LevelÌýmeans the magnitude of a Service Measure;
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Service LevelÌýmeans the magnitude of a Service Measure set out in schedule 1;
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Examples of Service Level in a sentence

  • The Contract Documents shall consist of this Agreement and the following documents, which are attached hereto and incorporated herein by this reference: Exhibit A - Master Services Agreement Exhibit B - Service Level Agreement (“SLAâ€�) In case of conflict between the Contract Documents, this Agreement shall control over all other documents and Exhibit B shall control over Exhibit A.

  • We may offer Service Level Agreements (SLAs) for certain Hosted Services.

  • The following Service Level Agreements to be provided for the Supplier’s support services for AWS under this Call-Off Contract and Work Packages are outlined below.

  • In doing so it shall meet the requirements of the Service Level Agreement.

  • These reports may include Customer service database tabulations to identify specific Service Level or participation patterns or other similar information.


More Definitions of Service Level

Service LevelÌýmeans any agreed minimum level of Service to be achieved by BT with respect to a Service.
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Service LevelÌýmeans the specific level of performance Contractor is required to comply with and adhere to in providing the Services in conformity with the Requirements, consistent with the criteria and parameters specified in this Contract. Service Level Terms are set forth in Attachment to this Contract.
Service LevelÌýhas the meaning given to it in paragraph 2 below.
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Service LevelÌýmeans each of the On Time Delivery Service Level, the Availability Service Level and the Resiliency Restoration Service Level.
Service LevelÌýmeans the level of Services and other performance criteria which shall apply to the Services and as set out in the Service Level Agreement (SLA) (as defined below);
Service LevelÌýmeans standards 21Vianet chooses to adhere to and by which it measures the level of service it provides for each Service as specifically set forth below.
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Service LevelÌýmeans the standards of performance to be met by the Council in providing the Services as, where applicable, set out in the Service Description (or associated service level agreement (‘S³¢´¡â€�));