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Settling Grievances. Prior to initiating the formal grievance procedure, the parties recognize that an xxxxxxx effort shall be made to resolve the problem in the employee's department. It is understood that any resolutions arrived at during this informal stage are non-precedent setting and non-binding on the parties. Step 1 The Grievor.and Xxxxxxx will within fifteen (15) days of the employee reasonably becoming aware of the grievable incident meet with the immediate supervisor in an attempt to resolve the grievance. Step 2 Failing satisfactory settlement within five (5) working days after the meeting at Step 1, the Xxxxxxx may submit to the head of the division or his/her designate, a written statement of the particulars of the grievance and the redress sought. A meeting will take place within five (5) working days of the head of the division or his/her or her designate receiving the notice and a decision in writing will be rendered by the head of the division within a further five (5) working days. Step 3 Failing a satisfactory settlement being reached at Step 2, the grievance committee may submit the written grievance to the President or his/her designate. A meeting will take place within five